Find your answers faster in our popular FAQs topics

  • How to open account?

    Click on Register on the open page and fill in your details and upload neccessary documents and submit .
    If you still unable to register , contact support or send mail to hello@agro-funds.com

  • Why has my online card payment been declined?

    Online retailers now need to ask for additional checks to confirm that it’s really you using your card. They will present a screen during the checkout process which will allow us to carry out theses extra checks.
    Some retailers may not be ready to ask for these checks and you may find that a payment is declined, even if there are no issues with your account or your card.
    If the retailer hasn't asked for payment confirmation and it has been declined, please contact them directly to ask for other ways they can accept your payment.

  • What fees are there for transferring my credit card balance and going over my credit card limit?

    If you transfer your credit card balance to AFH from another provider, there's usually a one-off fee. You'll also be charged a fee if you go over your agreed credit limit. You can find out more about balance transfer fees and how to increase your credit limit on our credit card fees and rates page.

  • Where can I get help with my balances and transactions? ?

    To find out more about your balances and what they mean, visit our understanding your balance page.

  • Where can I get help with my Secure Key?

    If you’re having trouble with your Secure Key, our Secure Key help page will give you all the information you need.